Frequently asked Questions

Find the answers to your questions here.
If you cannot find an answer to your question, you can contact us using our contact form. 

CUSTOMER ACCOUNT

GENERAL QUESTIONS

ORDERS

  • How can I get a quote ?

    To get a quote, please contact our customer service by chat or by e-mail.

     

     

    Back to Top

  • Who can make an order on Cardio Depot ?
    Our site is accessible to both professionals and individuals.
     

    Back to Top

  • How can I change my delivery address ?

    If your order has not yet been prepared and shipped, you can contact us to change the delivery address.

    We invite you to contact us as soon as possible as once the order has been sent, it will no longer be possible to change the address. 

     

    Back to Top

  • How to get information about our products ?

    For further information on our products, you can contact our customer service by email at contact@cardiodepot.eu or by chat. 

    We will respond to your request within a few hours. 

    You can also use the contact form "Contact us" available in your customer account. 

     

    Back to Top

  • What payment methods are accepted ?

    We accept the following payment methods : Visa, Mastercard, PayPal, American Express, Sofort and Bank Transfer (not available for the UK).

    For UK PayPal account holders, you can take advantage of 3x free payment between £30 and £2000.

    Our site is protected by the HTTPS protocol, which guarantees the total confidentiality of your information. We use the 3D Secure authentication protocol for online payments. 

     

    Back to Top

  • How to pay 3x free with PayPal ? (UK only)

    For Paypal account holders in the UK, you can take advantage of 3x payment without charge for payments between £30 and £2,000, subject to acceptance by PayPal.

    This payment facility is independent of Cardio Depot and we are not responsible if your request is refused by PayPal.
    The first instalment will be taken at the time of purchase, followed by instalments spread over 2 months.

    Back to Top

  • Can I buy it without VAT ?

    Yes, if the delivery is made within the EU and you provide us with your intra-community VAT number when ordering. You will also be exempt from VAT if your delivery is made outside the EU.

    If you are in the UK, you will not have to pay VAT on our website, but when the package arrives in your country (current country rate).

    Back to Top

  • Can you send me my invoice again ?

    Yes, you can contact our customer service by e-mail or by chat to have your invoice resent. Invoices are only sent in digital format. 

     

    Back to Top

RETURNS

  • How can I return my order ?

    The right of withdrawal does not apply to professionals, except in exceptional cases, under Article L. 221-3 of the French Consumer Code.

    Only valid for private individuals :

    You have the right to withdraw within 14 days from the date of receipt of your package and obtain a refund (shipping costs excluded). 

    To make a return, you simply need to contact our customer service by chat or e-mail, who will explain the procedure to you. The costs of returns in the case of a retraction are at the buyer's expense. 

    The product must be returned new, unused and in its original packaging. If this is not done, the customer will lose his right of withdrawal and the product will be returned at his expense.

    Back to Top

  • I received the wrong product, what should I do ?

    Even if our order pickers do their utmost to offer you a quality service, an error may occur. In this case, we invite you to inform our customer service in order to organise the exchange and delivery of the product ordered. 

     

    Back to Top

  • I have not received my order in full, what should I do?

    First of all, we invite you to contact our customer service. It is possible that your order is divided into several parcels and that one of the parcels is still in transit. 

    It is also possible that one of the items in your order is backordered due to a delay in delivery by our suppliers beyond our control. In these cases, this will be written on your delivery note and sent to you as soon as possible. 

     

    Back to Top

SHIPPING

  • Which countries do you deliver to ?

    Here is the list of countries where we can deliver:

    Metropolitan France and overseas territories, Corsica, Belgium, Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain (including Canary Islands and Balearic Islands), Estonia, Finland, Greece, Hungary, Republic of Ireland, Iceland, Italy ( including Sardinia and Sicily), Liechtenstein, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Norway, Netherlands, Poland, Portugal (including Azores and Madeira), Czech Republic, Romania, United Kingdom, Serbia and -Montenegro, Slovakia, Slovenia, Sweden, Switzerland, Turkey.


    If your country is not listed, please do not hesitate to contact us.

    Back to Top

  • Which transporters do you work with ?

    For Ireland and the United Kingdom, we ship with Colissimo.

    Handling of the parcel by the carrier Parcelforce upon arrival in the UK and An Post in Ireland.

    For other countries, we work also with the carrier Colissimo. 

    For delivery on pallets, we work with the carrier Geodis.

    Back to Top

  • How do I track my order ?

    Once your parcel has been shipped, an email is sent to you with a link that will redirect you to the carrier's website. This will allow you to follow the progress of your order.

     

     

    Back to Top

  • How long does it take to deliver my order?

    For products in stock, delivery is estimated on average 5 to 6 working days. 

    For other products awaiting restocking, an average delivery time of 10 working days is given. Do not hesitate to contact us for more information.

    Back to Top

  • What are the shipping costs ?

    The shipping costs are calculated according to the weight of your order and the country of delivery. 

    We invite you to simply add your products to the cart to know the shipping costs that will be applied to your order.

    Back to Top

  • What if I am not present at the time of delivery ?

    If you are not available at the time of delivery, the parcel will be presented a second time. 

    Unfortunately, we cannot estimate the delivery schedule since it depends on the delivery driver's round.

    Back to Top